Terms & Conditions

CLUB RULES 

We ask that you please arrive 5 minutes prior to the class commencing  to avoid any disruptions. Latecomers that arrive any later than 5 minutes may not be permitted for your own safety. Grip socks are essential for all Reformer Classes. Grip socks can be purchased in the studio for $20, this is to ensure health and hygiene is utilised. 

We understand life is busy, however we encourage all clients to please leave their phones on silent and in the pigeon holes until the class is finished. As a courtesy to others, mobile phones are not to be used while the class is in progress. This is also a healthy way for you to dive deep into your practice and switch off. 

Please notify your instructor of any injuries, concerns, or if you are pregnant. 

Where to find us / Parking:

The studio is located in Old Theatre Lane directly off Bayview Terrace, upstairs. There is signage to help direct you. There is plenty of parking located around the area, however please see recommended parking below. 

  • Bayview Terrace parking directly located out the front of Old Theatre Lane - 1 hour parking 

  • Bunnings underground parking also gives you direct access down Old Theatre Lane - 3 hour parking

Class Cancellation / Rescheduling & No Shows: 

  • Classes must be cancelled at least 8 hours before the scheduled start time to avoid penalties.

  • Cancellations can be made through MOMENCE, or directly through our website.

  • Late cancellations (within 6 hours of class) will result in a deduction of the class credit or a penalty fee of $10, depending on membership type

  • If you do not show up to your class, you will lose your session and a $15 no show fee will be deducted from your account

  • Club Mello deserves the right to cancel a class should there be 3 people or less. You will be notified via phone or email 3 hours before the class commences. You will not be charged and your session refunded. 

Mello Membership / Pack Holder’s / Introductory Offers

  • All purchases and direct debit transactions are non-refundable and non-transferable between clients.

  • Class booking payments must be made through MOMENCE prior to your booking. 

  • Bookings are subject to availability, and we recommend booking well in advance to secure your preferred class time

  • You are able to pause your membership at any time, for a maximum of one month. Please email sammy@clubmello.com.au

  • Each class pack is valid for use within a period of 6 months from the date of purchase unless otherwise specified.

  • Any introductory offer may be purchased by new clients who have not attended the studio. The term of the introductory offer will be active from the date of your first booking. The purchaser of the class pack is solely responsible for ensuring its use within the specified validity period. Expired class packs will not be extended or refunded.

  • At Club Mello, we require a minimum commitment of 4 weeks for all memberships. Should you decide to cancel your membership, we ask that you provide us with at least 1 week's notice prior to your next billing cycle. This notice period allows us to process your cancellation and make any necessary adjustments to your account.

    If the notice is provided less than a week before your next billing date, the cancellation will take effect at the end of the following billing period.

Privacy Policy

Effective Date: 15th August 2024

Our Commitment to Your Privacy

Your privacy is important to us at Club Mello. This privacy policy outlines how we may collect, use, disclose, and protect your personal information when you visit our studio, website, or use our services. By using our services, you agree to the terms of this policy.

What information do we collect?

  • Contact Information: Name, email address, phone number, and mailing address.

  • Payment Information: Credit card details and billing information.

  • Usage Information: Information about your interactions with our website, such as IP address, browser type, pages visited, and the time and date of visits.

  • Aggregated data which does not identify you specifically, collected through cookies and other tracking technologies.

How do we use your information?

  • To Provide Services: Schedule classes, process payments, and communicate with you about your bookings.

  • To Improve Our Services: Personalise your experience, improve our website, and enhance our services based on your feedback.

  • Marketing: Send you promotional materials and updates about our studio and services, if you have opted-in to receive such communications.

  • Legal Compliance: Comply with legal obligations and protect our rights and interests.

What information do we share and disclose? 

  • Third-Party Service Providers: We may share your information with third-party vendors who assist us in providing services, such as payment processors and email service providers.

  • Legal Requirements: We may disclose your information to comply with legal obligations, respond to requests from public authorities, or protect our rights, privacy, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Choices

  • Access and Correction: You have the right to access and correct your personal information held by us.

  • Marketing Communications: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in the emails or contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage information and improve your experience on our website. You can control the use of cookies through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Club Mello
28/50 Bayview Terrace, Claremont WA 6010
sammy@clubmello.com.au
0423 460 334

Thank you for choosing Club Mello, Your privacy and trust are important to us.

Thank you for your cooperation in helping us maintain a harmonious environment for everyone. Club Mello reserves the right to update or modify these terms and conditions at any time. Updated terms will be posted on our website and will apply to all future purchases.